This Rental Agreement and Contract (the “Agreement”) is a legally binding agreement made and entered into as of the Reservation Date written on the confirmation by and between the undersigned person(s) or company (the “Guest”) and the undersigned owner, manager or agent (“Villa Stone Queen or Host”), pursuant to which the Guest has agreed to rent the residence described below (the “Property”), for the duration of the Rental Term for the Total Rental Fee and other good and valuable consideration as described herein.
COVID-19
Change your dates for free if restrictions mean you can’t travel. If regional or international restrictions mean you can’t travel to your destination, we’ll move your booking to an alternative date with no additional fees.
If you are due to be travelling to Villa Stone Queen or are currently deciding whether to book, then please relax as you are in good hands. If the government imposes restrictions that mean you are unable to travel due to the Coronavirus, then we will change your dates for the same vacation rental with no admin fees applied.
In summary this means that:
- You will not lose your payment, it will be transferred to your replacement booking for the same vacation rental.
- The cost of your rental will remain the same, regardless of future price increases. We are also waiving all admin fees for amending dates for bookings affected by Covid19. Should you wish to book more expensive dates for your replacement booking then you simply pay the difference.
- You can still look forward to your Villa Stone Queen vacation rental experience.
We recommend that you arrange Covid19 specific insurance with one of the insurance companies.
GENERAL TERMS
These General Terms and Conditions (GTC) are an integral part of the contract (which is manifested through the electronic order of the reservation, the electronic confirmation of the reservation and the advance payment) between the Villa Stone Queen and the guest applying for a certain accommodation. Villa Stone Queen ensures the services in compliance with the published information, description, vacation dates and the confirmed reservation except in the case of exceptional circumstances (war, riots, strikes, embargo, terrorist actions, sanitary or hygienic disturbances, interventions of authorities, death or illness of the host and similar circumstances). Villa Stone Queen ensures to safeguard all personal data of the guest in compliance with the European Personal Data Protection Act and to use and keep them solely for the needs of the reservation process and informing the guest and will in no case subject the personal data to sale, transfer or third party examination.
OBLIGATIONS
Villa Stone Queen is required to offer services presented on the website and to attend to the rights of the guest in accordance with approved commercial usage. The guest is obliged to provide valid travel documents and to abide by the house rules of the accommodation. Upon arrival, the guest is obliged to hand the voucher (proof of full payment for the service) and travel documents of all the guests so Villa Stone Queen can execute the statutory registration of travelers at the competent local tourist organization. The guest will receive the required travel documents (voucher and guidelines on how to find their accommodation) via email or via post no later than 8 days before departure if the full payment for the service has been made. The guest is obliged to verify whether they might need a visa to access the country of their accommodation. In case of non-compliance with the obligations, the guest carries all costs and is responsible for any damage that may result.
Unless specified otherwise on the voucher, the arrival is possible after 3 pm while the departure is required until 10 am. Minimum stay is 7 nights, but exceptions can be made with prior agreement with Villa Stone Queen. Changeover day is preferably Saturday, but can be flexible depending on a high/low season.
RESERVATIONS AND PAYMENTS
Inquiries, questions and reservations pertaining to accommodations and other services are done via email or phone. After receiving a positive answer and a pro forma invoice via email, the reservation is completed with the guest’s confirmation via email or phone and a 30 % advance payment specified on the invoice within 3 working days or as specified on the invoice.
The remaining 70% of the price must be paid upon arrival or it can be paid at least 21 days before arrival if this is stated in the offer. In case the advance payment specified on the invoice is not executed in due time, the service is regarded as canceled. After the reservation confirmation, the guest is required to provide all the necessary data (usually name, surname and date of birth of all the travelers with the phone number and e-mail address of the reservation holder). If there are more people accommodating one unit than specified on the voucher, the person renting the unit (host) has the right to dismiss the unannounced guests. By completing the reservation (executing the 30 % advance payment) the guest confirms that they are acquainted with the general requirements and are in complete accordance with them.
ACCOMMODATION RATES
The price includes the basic service (holiday home rental, trip organization, etc.) as it is described on the website. Hygienic basics (toilet paper, soap…) are available at the accommodation unit for the first couple of days; afterwards the guest should provide their own. Additional payment is to be made for extra services which can be ordered upon reservation or later if they are still available.
Accommodation rates are published in Euro currency. Villa Stone Queen has the right to alter the published rates (in case of rate change from the service provider or in case of currency alteration), however, we must ensure the accommodation or service rates specified on the invoice when the advanced payment was made. If the rate is altered before the advanced payment is made, Villa Stone Queen is required to let the guest know about the altered rate. The deposit is needed to secure the reservation. The interest rates of the deposit are already included in the offer.
THE HOST’S RIGHT TO ALTERATION AND CANCELLATION
Villa Stone Queen reserves the right to alter a reservation in case of unforeseeable exceptional circumstances which could not be avoided or stopped (refer to item 1). The booked accommodation may only be altered with preliminary notification of the guest.
Villa Stone Queen reserves the right to cancel the reservation and immediately notify the guest of the situation with a full refund of the paid sum. The same conditions apply in case such a situation occurs upon arrival of the guest and does not agree with the offered compensation and alternative accommodation respectively. Villa Stone Queen will commensurate with good business customs to provide the guest with information on additional services which are not in the standard offer in order to ease the altered situation.
THE GUEST’S RIGHT TO ALTERATION AND CANCELLATION
In case the guest wants to change or cancel the reservation which was made on behalf of his request, they must do this in written form (via email, post or fax machine). When changing the reservation, a different number of persons or date change falls under the term reservation change and Villa Stone Queen must be notified of this 31 days at the latest before the service is carried out. In case the reservation change is not possible and the guest cancels the existing confirmed reservation, the below conditions for reservation cancellation are taken into account. In the event of cancellation, the following cancellation conditions will apply: A deposit of 30% is not refunded under any conditions, unless agreed with Villa Stone Queen. The final payment of 70% can be paid on arrival or can be sent at least 21 days before arrival if you want to pay before the trip, but some objects can be subject to different payment policy, which will be stated in the particular offer.
LUGGAGE AND PERSONAL BELONGINGS
Villa Stone Queen is not responsible for damaged, destroyed or lost luggage as well as stolen luggage or other goods located at the accommodation unit. We recommend safe rental, if this option exists. Lost luggage or theft can be reported to Villa Stone Queen as well as at the police.
TOURIST TAX
Tourist tax is governed by the Croatian tourist tax law amounting between 2 and 7 Kuna (or between 0.3 € and 1 €) for an adult per day. Teenagers between 12 and 18 years of age have a 50 % discount while children under 12 years of age do not need to pay tourist tax. The final value id the tourist tax for the reservation depends on the location and season in Croatia and the guest settles it together with the advance payment received for accommodation unit rental. The guest has no other expenses upon arrival regarding the tourist tax.
SECURITY DEPOSIT
A security deposit is not required when renting a villa. In the event that the guest has damaged a particular inventory, left the villa in a state of disrepair or left the villa in time (as specified in the Voucher), we may ask the guest to repay all the damage caused. The guest is obliged to settle the damage on the spot to the host person in person if he does not fulfill the expected obligations of the guest in this article in person.
RESPONSIBILITIES OF THE GUEST
The guest uses the accommodation and other services at their own responsibility. Villa Stone Queen carries no responsibility if the guest or anything belonging to them is damaged or if the guest causes any damage at the accommodation unit. Villa Stone Queen also carries no responsibility for inconvenience caused by power failure, gas supply cut-off, inactive sewage system, water supply and similar consequences of force majeure. Villa Stone Queen can not be held responsible for noise or disturbance originating beyond the boundaries of the property or which is beyond their control. In the event that a source of noise has been in existence prior to the guest’s arrival and we are informed of this, we will contact the guest to inform him of the disturbance.
Villa Stone Queen cannot accept responsibility for events out of our control e.g. bad weather including events arising as a result of very hot or unusual weather, delays caused by carrier companies, breakdown of domestic equipment. In units with a pool, the pool is used at the guest’s own responsibility and the guest claims full responsibility for their under aged children. The pool at the accommodation is not enclosed, does not have a lifeguard and tends to be deeper at some parts. Villa Stone Queen also claims no responsibility by the guest’s usage of the beach. The guest is notified that the beaches do not have lifeguards and is therefore fully responsible for their under aged children close to the sea or in it. With a confirmed and executed reservation the guest expresses consent to cover full costs of any damage done directly to us. Any complaints from the neighbors or the local authorities regarding excessive noise or disturbance during the night hours are a foundation for our demand for the guest to leave the premises without any refund.
OCCUPANCY
Guest agrees that no more than 8 persons shall be permitted on the Property at any time during the Rental Term, all of whom shall comply with the conditions and restrictions imposed upon Guest under this Agreement.
CONDITION AND USE OF PROPERTY
The Property is provided in “as is” condition. Villa Stone Queen shall use its best efforts to ensure the operation of all amenities in the Property, such as internet access, satellite or cable TV access or hot tubs, fireplaces as applicable. Villa Stone Queen shall not be held responsible for such items failure to work, but will make every effort to correct any issues as reported as quickly as possible. Guest acknowledges that use of amenities such as hot tubs, pools, spas, fireplaces, decks, and the like may be potentially dangerous and involve potential risks if improperly used, particularly with regard to children and such use is at the Guest’s own risk.
Guest shall use the Property for residential purposes only and in a careful manner to prevent any damage or loss to the Property and keep the Property in clean and sanitary condition at all times. Guest and any additional permitted guests shall refrain from loud noise and shall not disturb, annoy, endanger, or inconvenience neighbors, nor shall Guest use the Property for any immoral, offensive or unlawful purposes, nor violate any law, association rules or ordinance, nor commit waste or nuisance on or about the Property.
POOL
Outdoor pool is open from start of May to end of September. Outside of this period the pool will be prepared upon request. The temperature of the pool depends on outside air temperature:
- May & October: 23 °C
- June to September: 25 °C
DEFAULT
If Guest should fail to comply with the conditions and obligations of this Agreement, Guest shall surrender the Property, remove all Guest’s property and belongings and leave the Property in good order and free of damage. No refund of any portion of the Total Rental Fee shall be made and if any legal action is necessary, the prevailing party shall be entitled to reimbursement from the other party for all incurred.
ASSIGNMENT OR SUBLEASE
Guest shall not assign or sublease the Property or permit the use of any portion of the Property by other persons who are not family members or guests of the Guest and included within the number of and as permitted occupants under this Agreement.
COMPLAINT SETTLEMENT
In case the services lacked in quality and were not carried out as described on the website, the guest must inform Villa Stone Queen of this immediately and by this give us a chance to eliminate any irregularities. The guest is obliged to cooperate with Villa Stone Queen to fasten the removal of the unsuitable service as quickly as possible. If the problem is not solved despite the efforts the guest must send in a written complaint to Villa Stone Queen via email no later than 30 day after returning from the holiday together with additional photo material to substantiate the claim. Villa Stone Queen will immediately consider the fully documented complaint where the cause of the complaint was not solved during the vacation and had arrived within 30 days of the day of departure and send a reply within 14 days as stated by the Slovene statutory term. The highest compensation on the grounds of the contract is limited to the amount of the service provided and can as such only be the amount for the part of the service complained about and cannot include the service already used or the complete amount. This also excludes the right of the guest to receive a full refund.
CONSENSUAL PROBLEM SOLVING
The guest and Villa Stone Queen shall handle all issues by common accord and cooperate according to approved commercial usage and according to the principle of good faith and integrity. In case of unsolvable situations the District Courts in Slovenia are competent for any disputes.